Alice Gilmore is a seasoned customer experience professional with extensive experience in customer service leadership roles across various financial institutions. Currently serving as a Customer Experience People Leader at Xero since January 2022, Alice has previously held positions at MoneyPlus, where responsibilities included leading Specialist Care and Customer Services teams from June 2019 to January 2022. Prior experience at Provident Financial Group involved managing customer care for vulnerable individuals facing financial challenges. Additionally, Alice worked at Vanquis Bank, primarily handling accounts of vulnerable customers and ensuring compliance within an FCA regulated environment. Alice holds a Bachelor of Arts in English Literature from The University of Salford, obtained in 2014.
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