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Joice Valentina Correa Macias is a skilled professional with a background in quality supervision and analysis, currently working at World Travel Assist by HAS since May 2022. In this role, Joice analyzes process information and presents it to stakeholders for informed decision-making while generating periodic reports for internal and external clients using Excel and Data Studio. Previous experience includes serving as a quality assistant at Jardines del Renacer, where responsibilities involved optimizing resource planning systems and training teams on ERP usage, and interning in continuous improvement at COMFAMILIAR RISARALDA, focusing on continuity plans in accordance with ISO22031 standards. Joice holds a degree in Industrial Engineering from Universidad Tecnológica de Pereira, obtained in April 2021.