Vivek Srivastava is an accomplished Quality and Operations Excellence Leader with over 20 years of experience in the airline and travel industries. Currently serving as General Manager for Quality at WNS, Vivek leads a team of 120 specializing in Quality Assurance for a business valued at approximately $80 million. Vivek has held key roles at various organizations, including SOTC, Carlson Wagonlit Travel, and American Express Global Business Travel, focusing on client onboarding, service delivery, and process improvement. Vivek also holds a Bachelor of Commerce and a Masters in Tourism and Travel Services Management, as well as a Prince2 certification in Project Management.
Location
Delhi, India
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