Lashelle Ursulyn Villarreal MS, CSM is a seasoned Business Process Analyst and Engineer with extensive experience in operations management and process improvement. Currently employed at Whataburger since January 2019, Lashelle has played a crucial role in transforming new unit opening processes for over 35 restaurants, enhancing product delivery quality through standardized operations. Prior to this, Lashelle served as a Manufacturing Program Manager at Johnson Controls, where key achievements included launching a High-Performance Workforce System and supporting ISO certification processes. Lashelle’s diverse roles at Johnson Controls also encompassed project management, lean manufacturing, and product development, contributing to significant cost savings and operational efficiencies. Lashelle holds a Master of Science in Systems Engineering and a Bachelor of Science in Industrial Engineering Management from St. Mary's University.
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