Simon Gale is an accomplished IT professional with extensive experience in technical support and IT operations. Currently serving as Head of IT Operations at Welcome Break since September 2025, Simon previously held the role of Technical Support Manager at Moto Hospitality, where leadership involved overseeing a team of 11 employees providing multi-tiered service desk support. Prior roles include IT Service Manager – Quality at Centrality, where Simon focused on governance and continuous improvement using ITIL and Six Sigma methodologies, and Manager of Remote Support at Carestream Dental, delivering service to 3500 dental practices. Simon's career also encompasses various managerial positions in technical support and service delivery, showcasing a strong background in team leadership, customer satisfaction, and operational excellence across a diverse range of IT environments.
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