Vivekanand Pandey is an Operations and Workforce Management leader with nearly 8 years of experience in optimizing customer support operations through data-driven strategies. They have previously worked as a Customer Support Specialist at Flipkart and as a Selling Partner Support Associate at Amazon, where they specialized in process improvement and operational efficiency. Currently serving as an Associate Manager of Operations and Workforce Management at WazirX, Vivekanand excels in capacity planning and team leadership, emphasizing the alignment of workforce strategies with organizational goals. They hold a Bachelor of Engineering in Electronics and Instrumentation from the Hindustan Institute of Technology and Science.
Location
Bengaluru, India