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Aaron Frezza is a Senior Director of Customer Support & Analytics at WM, where they oversee operations to enhance customer satisfaction. They have previous experience as a Director of Operations focused on customer experience at Stericycle and held various managerial roles at Shred-it, including General Manager and District Operations Manager. Aaron has a solid background in operations management, customer relationship management, and team building, with a commitment to excellence in customer service. They earned a degree in Applied Physics from Oakland University.