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Michael Kim is an experienced operations and customer support professional with a diverse background in managing and enhancing customer care programs across multiple industries. Currently, as a Sr. Manager at Warner Bros. Discovery, Michael built and leads a comprehensive Customer Care program for various brands, including CNN and DC Shop. Previous roles include Director of Support at Bird, where Michael established a multi-channel customer support strategy, and Head of Operations at Service Technologies Inc., where responsibilities included customer experience and marketing. Additionally, Michael held positions in analytics, operations, and marketing at companies such as Spokeo, RampRate, JetPens.com, and BetterWorks. Michael's early career included a significant role at LegalZoom, where operations were built to support the company's expansion. Michael holds an MBA from USC Marshall School of Business and a BA in Psychology from UCLA.