Felicia Janša has over a decade of extensive experience in the gaming industry, primarily with Wargaming from October 2013 to the present, where the role of Publishing Operations Manager involves managing the Americas publishing team for World of Tanks. Key responsibilities include budget planning, process improvement, vendor management, team development, and monitoring of KPIs. Previously, Felicia held various positions at Wargaming, such as Customer Service Manager and Player Experience Supervisor, focusing on enhancing player experiences and community engagement. Prior experience includes roles at NCsoft, where Felicia managed community initiatives for several games, and Progressive Auto Insurance, providing customer service and sales support. Felicia holds a BS in Geology from Rensselaer Polytechnic Institute and a Teaching Certificate in Science from The University of Texas at Austin.
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