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Branislav Atanasov is an IT Escalation Manager, Head of IT Infrastructure Support, and Senior Support Manager at CGI, with extensive experience across various IT roles. They have served as an escalation manager and delivery leader at several organizations, including DXC Technology, Hewlett Packard Enterprise, and Volkswagen Slovakia, focusing on managing IT incidents and implementing change management aligned with ITIL processes. With a strong background in solution architecture and performance management, Branislav has expertise in a wide range of technologies, including VMware, Microsoft, and NetApp. They hold a degree in IT from Technická univerzita v Košiciach and have been involved in diverse IT functions from system support to technical leadership.