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Alison Wickens is currently the ECE Pre/Post Sales Support Manager at Vodafone UK, where they lead a team of Technical Service Managers to enhance customer experience and support sales initiatives. Previously, Alison held various roles, including Global Service Manager at Vodafone Global Enterprise and Verizon Business, where they managed customer relationships and oversaw service review meetings. Their early career included positions at Cable & Wireless and Vodafone, focusing on billing and technical support. Alison is pursuing a BSc (Hons) in Life Science and Ecology at the University of Southampton and holds a CIM Professional Diploma in Marketing from Thames Valley University.