Dumitrel David is a seasoned IT operations and service governance leader with over 14 years of experience in driving service excellence and digital transformation. Currently serving as the Manager of Service Governance & Improvement, they develop and implement governance frameworks while enhancing service continuity and customer satisfaction. Dumitrel has built and led diverse teams in incident, escalation, problem, and service management across multiple markets, demonstrating a commitment to continuous learning and impactful leadership. Their career has spanned roles from Regional NOC Engineer to IT Ops Manager, reflecting a strong focus on strategic planning and process optimization. Dumitrel holds a degree in Software and Network Telecommunications Engineering from Polytechnics University Bucharest.
Location
Bucharest, Romania
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