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Ali Essam is a Senior Systems Administrator and Technical Lead with extensive experience in system support and various technologies. They have worked at Vodafone from 2018 to 2019 in multiple roles, including Senior System Support Engineer and Account Management Specialist. Prior to that, they gained experience at Xceed and TE Data as a Technical Support Specialist and Second Level Support Specialist, respectively. Ali holds a Bachelor's degree in Computer Science and Information System from the Faculty of Computer Science and Information System, which they completed in 2011.