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Ricardo Miras Cardenes is the Director of Customer Experience at Vivo, where they also serve as an Inclusion and Diversity Sponsor. With over 25 years of professional experience in the technology and telecommunications sector, Ricardo has held various leadership roles, notably managing significant teams and operational budgets. They have a robust background in project management, particularly in customer service quality enhancement, Six Sigma methodologies, and cross-functional team leadership. Ricardo holds a Bachelor’s degree in Law from Universidade Cruzeiro do Sul and furthered their education with project management training from FIAP.