Dyami Gonsalves serves as the Director of Operations at Viceroy Hotels and Resorts, overseeing the daily operations of a 169-room hotel and managing a diverse team of over 100 employees with an annual budget exceeding $25 million. Prior roles include Area Director of Catering Sales and Conference Services for two high-profile hotels in Santa Monica, where effective management encompassed 30,000+ sq. ft. of event space. Dyami also held positions as Conference Services Manager at Le Méridien Hotels & Resorts, Director of Events and In-Room Dining at Gramercy Park Hotel, and Restaurants, Bars & Events Manager at Sheraton Hotels & Resorts. Dyami's experience began at the W, where initial responsibilities included managing events and supporting various hotel departments. Dyami's educational background includes a Bachelor's degree in Operations Management with a focus on Project Management from Southern New Hampshire University.