Jessica Mattiello Pezzotta is an experienced professional in business governance and sales operations, currently serving as a Business Governance Manager at Vertiv since September 2019, after progressing through roles including Sales Order Entry Coordinator and Senior Customer Care Analyst. With a strong background in process management and customer care, Jessica has led initiatives to optimize order entry processes and developed key performance indicators for sales operations. Prior experience at Huawei Brasil included managing purchase orders and ensuring client satisfaction through effective communication. Jessica holds an Executive MBA in Project Management from FGV and a Bachelor's degree in Business Administration from Anhanguera Educacional, along with additional qualifications in programming and conflict management.
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