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Tanya Johnson is the Vice President of Global Customer Success at Verizon, where Tanya leads a team focused on enhancing customer experience, profitability, and employee engagement. With a proven track record in transformational change and operational efficiency, Tanya has previously managed over 6,000 customer service agents to achieve significant performance improvements in revenue and loyalty. Prior to her current role, Tanya held various leadership positions, including Director of Marketing Intelligence and Customer Experience, and was instrumental in designing strategies that emphasize personalized service delivery. Tanya's career began in sales and customer service at Ameritech Cellular, laying the foundation for her customer-centric approach that resonates throughout her professional journey. Born and raised in the Chicago area, Tanya remains an advocate for her hometown's deep-dish pizza.