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Ashley Gerwig, MA, has extensive experience in content management and communication within customer experience, including a role as Manager of Customer Experience Content and Communications at Upwork from January 2021 to December 2020. Ashley oversees a content team focused on creating communications for customer support teams and the Upwork Help center, ensuring alignment with the brand's voice. Additionally, Ashley has served as a Senior Content Writer since September 2004 and has freelance experience as a writer, editor, and proofreader. Furthermore, Ashley was the Director of Content/Consultant at Executor.org from January 2015 to December 2020 and has worked as a Mental Health Therapist, leveraging a Master of Arts in Counseling from Waynesburg University and a Bachelor of Arts from La Roche University.