Mena Hanna is a Senior Computer Specialist and Technical Lead at the University of Washington, responsible for providing IT support to approximately 1,800 users across 36 offices, along with point of sale and digital signage support for 55 locations. Previously, Mena held positions as a System Engineer at Microsoft and Puget Sound Energy, focusing on systems configuration, cloud support, and virtualization. Mena's experience also includes technical support roles at Alaska Airlines, NCR Corporation, Google, and IBM, demonstrating expertise in both hardware and software support, incident management, and customer service throughout various technology environments. Mena holds a Bachelor's Degree in Accounting and Business/Management from Mansoura University.
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