Matthew Pullan currently serves as the Program Director for Commercial Relationship & Delivery at United Utilities, leading the SMART meter transformation programme in the North West since October 2023. Prior to this role, Pullan had a long tenure at BT from February 1995 to January 2024, holding various leadership positions including Head of Planning and AIS, Head of Wholesale Customer and Operations, and Head of energy programmes, where notable accomplishments included implementing strategic planning for Enterprise Customer Service and achieving year-on-year energy consumption reductions. Pullan also held roles such as Global Release and Deployment Manager and Change Deployment Manager, overseeing significant operational teams and projects across multiple geographies and sectors within the company.
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