Quynh Anh Phan currently serves as the Head of Customer Experience and Advocacy at UOB, a position held since December 2022. Previously, Quynh Anh was a Service Delivery Manager at Aspire Lifestyles from October 2018 to November 2022, and spent over 14 years at ANZ in various roles including Contact Center Manager, Training Consultant, Relationship Officer, and Senior Customer Service Officer. Quynh Anh's expertise encompasses customer service excellence, training program development, and customer relationship management. Academic qualifications include an MBA in Finance from Columbia Southern University, and bachelor's degrees in Credit and Foreign Economy & Relations.
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