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Danny Thinagaran is a seasoned Customer Experience and Advocacy Leader with over 15 years of expertise in banking, service assurance, and regulatory complaint management. Currently serving as the Head of Customer Care Management at UOB, they lead a team focused on managing high-priority complaints and ensuring compliance with regulatory standards. Previously, they held various roles at CIMB and UOB, where they excelled in team leadership, strategic process improvement, and customer advocacy, earning multiple accolades, including the CEO Award for Service Excellence. Danny holds a Master of Business Administration from Universiti Teknologi Malaysia and a Bachelor of Industrial Management from Universiti Selangor.