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Lina Sanchez, MPA, currently serves as Dispatch Supervisor at Unitec Elevator Company, where responsibilities include acting as the primary contact for service requests and managing high volumes of customer inquiries to enhance satisfaction. Since 2012, Lina has held various roles at 1199 SEIU Training and Employment Funds, starting as Assistant Program Specialist and advancing to Program Specialist, focusing on processing tuition benefit claims and providing member services. Previously, Lina worked at 1199 National Benefit Fund as Chief Clerk/Quality Control Reviewer, handling claims information and communication with stakeholders. Lina holds a Master of Public Administration with dual specialization in Operations and Human Resources Management from John Jay College (CUNY) and a Bachelor of Business Administration from Monroe University.