Mark Benton is a multi-skilled IT professional specializing in IT Service Management (ITSM) and ServiceNow project management. With a Bachelor's degree in Computing and multiple industry certifications, they have held significant roles including ITSM Consultant and ServiceNow Product Owner at UK Power Networks. Mark's career has encompassed leadership positions at organizations such as the Environment Agency, BT Global Services, and TNT, where they consistently emphasized ITIL best practices to drive operational excellence and service improvements. They remain committed to professional development and actively engage with the ITSM community for knowledge sharing.
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