Natalie Collett is an experienced professional in healthcare operations and technology, currently serving as the Director of the Enterprise Contact Center at the University of Kentucky, responsible for customer service and revenue cycle management. Prior to this role, Natalie held various positions at UK HealthCare, including Assistant Director of Patient Access Services, managing centralized ambulatory scheduling and a team of over 115 agents. Additional expertise includes roles as Application Manager for Administrative and Revenue Cycle Systems, Clinical Integration Analyst, and Technical Project Engineer. Natalie's earlier experience includes working as a Technical Solutions Architect and Region IT Manager at ACS Healthcare Solutions, and as a Senior Software Engineer at Lexmark International, Inc. Educational qualifications include degrees in Computer Science and Business Informatics from the University of Kentucky and Northern Kentucky University, with ongoing studies in Computer and Information Sciences.
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