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Holly Kross is a proven leader with over twenty-five years of progressive experience in healthcare operations, customer service, and business intelligence. Currently serving as Vice President at UnitedHealthcare Provider Resolution Center, they provide strategic direction and leadership for global operations with accountability for over 1,000 employees. Holly has held various roles at UnitedHealth Group, contributing to significant initiatives in physician contract management and provider data integrity. They began their career as a Service Analyst at GeoAccess and have consistently enhanced operational efficiencies and stakeholder relationships throughout their diverse career. Holly earned a degree in Theoretical and Mathematical Physics from Missouri University of Science and Technology.