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Mauricio Nuñez Padilla is a seasoned international executive with over 25 years of experience in leading large-scale customer operations and strategic initiatives across multiple industries. Currently serving as the Regional Director of Customer Experience at Uber, they are responsible for optimizing delivery support in Latin America and driving significant cost efficiencies. Mauricio has held several key positions at organizations such as MetLife, Zurich Financial Services, and Ford Motor Company, where they developed transformative operational models and led significant process improvements. They hold an MBA in Finance from Instituto Tecnológico Autónomo de México, an ADIT in Innovation and Technology Management from IPADE Business School, and a Bachelor of Science in Mechanical Engineering from Tecnológico de Monterrey.