Sumedh Lal is a proven CX leader specializing in consumer strategy with extensive experience in enhancing consumer-centric performance metrics. They have worked at prominent companies such as UnitedHealth Group, where they held key director-level roles, successfully managing consumer insights and driving significant improvements in customer satisfaction and retention. Currently, Sumedh serves as an Assistant Vice President in Wealth Management Product at U.S. Bank while pursuing a Bachelor of Arts in Economics and Business at New York University and a Master of Business Administration at the University of Michigan. Their expertise includes developing data-driven strategies, facilitating cross-functional alignment, and leading high-performing teams in complex environments.
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