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Ashley Parada is a seasoned professional with extensive experience in customer support and operations management across various organizations. Notably, Ashley has held leadership roles at Rally Health, where responsibilities included supervising consumer support teams and managing operations, and at Ro, where the focus was on enhancing member experience through data-driven strategies. Previous positions at Uber involved managing incident responses and supporting the launch of new services. Currently, Ashley serves as the Director of Client Engagement and Support at Two Chairs, continuing to leverage expertise in improving client experiences. Ashley holds a Bachelor of Arts in Creative Nonfiction Writing from Columbia College Chicago.