Luis Zamora is a Manager of Systems Software Engineering at TTEC, where they lead a NICE Senior support team focused on system implementations, upgrades, and Tier 3 support. With 15 years of experience specializing in NICE recording systems, Luis previously served as a NICE Principal Systems Software Engineer at TTEC and as a Professional Services Engineer at NICE Systems. Luis began their career as an Informatic Engineer at Instituto Mexicano del Seguro Social and held the role of Support and Implementation Engineer at Telnorm. They hold a degree in Telematics from Unidad Profesional Interdisciplinaria en IngenierÃa y TecnologÃas Avanzadas.
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