Romnic Parola is a Principal Engineer (Genesys Cloud) at TTEC Digital, bringing a wealth of experience in technical support and engineering. With a strong foundation in Genesys Cloud Support, Avaya products, and networking technologies, Romnic specializes in call flow development, telephony troubleshooting, and user access management. They possess a Bachelor of Science in Information Technology from the University of Nueva Caceres and have held various technical roles, including Senior Technical Support at Concentrix and Diagnostic Engineer at Limitless Connect. Throughout their career, Romnic has demonstrated a commitment to high-quality service and client satisfaction.
Location
Goa, Philippines
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