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Mark McKenzie is an accomplished IT professional with extensive experience in network administration, IT support, and customer service. Mark held positions as an Information Technology Network Administrator at Global Communications and as an IT/Network Administrator Team Lead & Project Manager at Durham IT Solutions, where responsibilities included designing and managing networks, configuring various IT systems, and implementing security features. Recent roles as an IMAC Field Service Technician at Kelly Services and as an IT Client Services Analyst at Trent University allowed Mark to enhance technical support capabilities and customer service. Additionally, Mark's background includes sales management at Ben-Carter Mines and The Mobile Shop, demonstrating a solid foundation in sales while achieving notable accolades such as improving customer satisfaction scores. Mark holds an Honours Bachelor of Science in Computer Science from Trent University and an Advanced Diploma in Computer Systems Technology from Durham College.