Pioneers in the automobile business in Oman since 1972, there’s hardly another that can match up to Towell Auto Centre (TAC) – the trusted name in customer service, product knowledge, job skill and technology. An integral part of the W J Towell Group, TAC takes off from the same principle of its parent company and ensures the easy availability of high quality motor products coupled with the highest standard of service to its esteemed customers. 

All along TAC has boasted itself as a visionary company, setting trends and building new grounds for the brands they house under their banner. Towell’s new headquarters at Ghala is also setting trends for the automobile industry of Oman, who are gradually choosing in this burgeoning district as a prime business locale. 

TAC bases its definition of success on four pillars of focus – profitability, market share, customer satisfaction and employee retention. With every market strategy and business dealing they reinforce these focal points and thrust themselves a step closer to prosperity. To continue their growth and business TAC is constantly finding newer global markets, joining hands with international brands to make their products and services available here in Oman and relentless retail expansion. 

At the core of all their activities lies their firm belief in customer delight. There is clear goal to get “Closer to the Customer”. New product launches and expansion of infrastructure and network also stems from the attempt to reach out to more and more customers. 

TAC also has a dedicated Customer Relations cell that reaches out to 400 customers daily and receives more than 100 feedbacks every day from various customer touch points. Their customer service evaluation curve has shown a steady increase since its inception. TAC’s recent evaluation of the Customer Service Index shows a steep rise from a level of 82% to 96.55 %.

Automotive

TOWELL AUTO CENTRE LLC

TOWELL AUTO CENTRE LLC's headquarters in Muscat, Oman

This department provides expert guidance and support for product-related inquiries and strategies.

Product Consulting

The Management and Supervisory team at Towell Auto Centre LLC oversees the operational, strategic, and administrative aspects of the business. They are responsible for ensuring the smooth functioning of day-to-day activities, implementing business strategies, maintaining high standards of customer service, and achieving key objectives in profitability, market share, customer satisfaction, and employee retention. This team plays a crucial role in setting trends, fostering expansion, and driving the company vision to get "Closer to the Customer."

Management and Supervisory

The Sales and Business Development Team at Towell Auto Centre LLC focuses on driving revenue and expanding market share by identifying and pursuing new business opportunities. They manage corporate and retail sales, engage in technical sales consultations, and ensure high levels of customer satisfaction through tailored solutions and exceptional service. Additionally, they oversee market strategies, coordinate product launches, and strengthen customer relationships, all while aiming to grow Towell Auto Centre’s footprint both locally and globally.

Sales and Business Development Team

This department focuses on driving revenue through sales efforts and providing expert product consultation to clients.

Sales and Product

This department oversees the sales and distribution of parts, ensuring inventory management and customer satisfaction.

Parts Management

This department oversees product strategy, development, and lifecycle management to meet corporate sales objectives.

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People (2)

Jobs (0)

Other teams

Management and Supervisory

Sales and Business Development Team

Sales and Product

Parts Management

Product Management

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People (2)

Jobs (0)

Other teams

Management and Supervisory

Sales and Business Development Team

Sales and Product

Parts Management

Product Management

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