Robert Baker is a seasoned technical support professional with extensive experience in managing support teams and ensuring system performance and security. Currently serving as the Technical Support Manager at Tools for Humanity since September 2021, Robert oversees the IoT Linux Support Team. Previous roles include Senior Technical Support Manager at Particle and Senior Manager of UNIX/Linux Support at Innovative Interfaces, where Robert led a 24x7 Unix/Linux System Administration Group and implemented process improvements. Additional experience includes senior management positions at Wind River Systems focused on Linux and VxWorks OS support, as well as roles at Salesforce.com, Extensity, and S3 Graphics, highlighting a strong background in technical support and project management.