Shani Black is an experienced professional in customer support and account services, currently serving as the Creator Support Team Lead for Trust & Safety at TikTok since September 2025. Previously, Shani held various roles at TripActions, including Customer Experience Manager, where responsibilities included mentoring new leads and managing teams to achieve service level agreements and customer satisfaction goals. Shani's career also includes significant experience at Delta Air Lines as Manager of Global Ticketing Support and roles at Take Command as Sr. Manager of Client Account Services and Head of Customer Support. Shani holds a Certificate in Full Stack Web Development from SMU Global & Online, earned between 2020 and 2021.
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