Luis Day is a seasoned workforce management professional with extensive experience in overseeing and optimizing customer support operations across various industries. Currently serving as the Senior Manager of Care Delivery at Thyme Care since December 2023, Luis previously held senior positions at Evolve, Alto Pharmacy, OpenTable, and CGI, where achievements included enhancing service levels and achieving high forecasting accuracy. Notable skills encompass advanced data analysis, recruitment strategies, and the development of innovative scheduling and staffing solutions to improve agent satisfaction and operational efficiency. Luis's career began at Verizon Business, where foundational expertise in workforce management tools was developed, paving the way for a successful trajectory in the field.
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