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Mats Bergh is the Director of Global Technical Support at Thermo Fisher Scientific, where they focus on delivering exceptional customer service and satisfaction. With a strong background in various leadership roles, Mats previously served as the Head of Global Services at Pacom Systems and held multiple positions at Hitachi Vantara and Hitachi Data Systems, emphasizing service delivery and customer experience. They have also managed customer care operations at Sun Microsystems and contributed to process improvements as a certified Prince2 Project Manager. Mats's extensive international experience highlights their commitment to high-quality service and operational excellence.