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Fernanda Melo (Altman) serves as the Global Senior Director of Member Success at The Leading Hotels of the World. Prior experience includes key roles at Citi, where responsibilities encompassed Head of Marketing and Stakeholder Engagement for Innovation Labs and Chief Operating Officer for Innovation Labs, alongside serving as Senior Vice President of Marketing & Communication for Global Rewards Credit Cards. At HSBC, Fernanda held positions such as Head of Marketing and Strategy for Consumer Finance and Distribution and Quality Manager. Fernanda's career began at IBM, first as a Marketing and Communication Intern, eventually becoming Customer Fulfillment Lead. Academic credentials include an MBA in Business Administration and Management from Fundação Dom Cabral and an education at MIT Sloan School of Management completed in October 2023.