Lori Pon, PMP, LSSGB, is a seasoned professional in the insurance and claims industry, currently serving as Assistant Vice President of Claims Innovation & Technology at The Hanover Insurance Group. Prior experience includes key leadership roles at The Auto Club Group, such as Head of Claim Strategy & Innovation, Director of Claim Transformation, and Director of Centralized Regional Claims. Lori Pon also held the position of Sales Operations Manager at both AIG Marketing and GEICO, demonstrating a strong background in sales operations and strategic innovation within claims management.
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