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Sarah Brookshier is a seasoned professional currently serving as the Senior Director of Customer Experience at The College Board. They have a strong background in education and program management, having previously worked as a Program Manager at Year Up and held various roles at 2U, where they drove significant improvements in student engagement and retention. Sarah has also contributed to academic settings as a Business Communications Instructor and Writing Center Coordinator, reflecting a commitment to educational excellence and student development. They are pursuing multiple advanced degrees at Georgetown University while holding a Bachelor of Arts from Saint Louis University.