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Vishal Kumar Singh is an experienced professional with a strong background in telecom operations and user support. Currently serving as an SME in NBN & Opticomm Assurance Operations at Telstra since May 2022, Vishal is responsible for the day-to-day administration of internal telecom operations. Prior to this role, Vishal worked as a Business Support System Specialist at WooliesX, managing first-level user support and incident management from February 2021 to April 2022. Vishal also has experience as a Payment Administrator at Ettason, overseeing payment processing and debt recovery from March 2019 to January 2021, and as an Event Coordinator at Percept Ltd, where duties included planning and coordinating music festivals and events from May 2015 to October 2018. Vishal holds a Master's degree in Enterprise Resource Planning Systems from Victoria University, completed between November 2018 and February 2021.