Mira Lindfors is the Manager of the Telia Contact Center Team, a role they have held since 2025. Mira has been involved in Intelligent Automation projects since 2018, focusing on RPA, RDA, and chatbots, while passionately enhancing customer experience and digital channels. Previously, Mira served as a Business Development Manager at Telia Finland and was a Quality Specialist with Telia Company, contributing to various projects aimed at improving customer satisfaction. Mira holds an MBA from LAB University of Applied Sciences, focusing on leadership and customer-oriented strategy, and a BBA from Lahti University of Applied Sciences in marketing and product development.
Location
Finland
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