William Barbosa Ruiz is a senior executive with over 20 years of experience in operations and customer experience, specializing in turnaround scenarios and growth strategies. They have led multidisciplinary teams of over 2,000 professionals and achieved significant improvements in client satisfaction and financial results across various industries, including technology, automotive, and healthcare. Currently, William holds the position of Senior Operations Manager at TP while previously leading operations at prominent companies such as Atento, Teleperformance, and Siemens Healthcare. They have a solid educational background in Computer Science, Business Management, and Electronics, complemented by a Lean Six Sigma Green Belt certification.
Location
São Paulo, Brazil
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