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Patricio Penco is a technology professional with over 20 years of experience in telecommunications and contact center management. Currently, Penco serves as a Telephony & Contact Center Architect at Teladoc Health, where they manage national and international telephony requests and optimize operational needs with emerging technologies. Previously, Penco held several roles including Service Delivery Manager at Avaya and Hewlett Packard Enterprise, where they fostered key customer relationships and ensured high levels of service delivery. Penco also has a strong background in education, having earned degrees in Informatics and Physical Education, and has experience as an instructor in Kung Fu and Tai Chi.