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Anisha N. Khan is a Release Manager at Tech Mahindra with 18 years of experience in IT services, encompassing methods, processes, and strategic technology infrastructure planning. They have previously held positions as a Problem Manager at companies such as IBM, Boeing, and CSC. Anisha started their career as a Customer Service Representative at Convergy's India Pvt Ltd and later transitioned to senior technical support roles before specializing in problem and change management. They are certified in Prince2 and ITIL-V3 and hold a Bachelor's degree in Zoology from Agra University and a diploma in Computer Science from NIIT.