Y.L. Betty Chang is a Senior Design Researcher at TD Bank, where they deliver actionable insights for decision-making across various sectors, including insurance and AI strategy. With 14 years of industry and academic UX research experience, they have previously held roles such as Health System Impact Fellow at North York General Hospital and PhD Candidate at the University of Waterloo, where they contributed significantly to user experience projects and developed a digital tabletop strategy game. Passionate about empowering users through technology, they enjoy collaborating with cross-functional teams and mentoring junior researchers. Y.L. Betty Chang holds a PhD in Systems Design Engineering, along with a Master's and Bachelor's in Computer Science.
Location
Markham, Canada