Sophia Labbe is an accomplished professional with extensive experience in customer service and credit management, currently serving as the Manager of Customer Experience II at TD since April 2020. In this role, Sophia leads a high-performing service team, focusing on exceptional customer experiences while managing scheduling and compliance standards. Previous positions at TD included Cash Management Officer, where contributions included fostering client relationships and onboarding new customers, as well as Mortgage Credit Assistant and Credit Analyst. Prior to TD, experience was gained as a Credit Administrator at Lowe's Canada, managing a substantial customer portfolio and ensuring compliance with credit decisions. Sophia's educational pursuits include a Certificate in Human Resources Management from HEC Montréal, scheduled for completion in September 2026.
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