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Namratha Gangankatte is a Major Incident Manager at Tata Consultancy Services, where they manage high-priority incidents, ensuring minimal business impact and adherence to service level agreements. They lead bridge calls, conduct root cause analyses, and drive continuous service improvement initiatives. Previously, Namratha worked as a transcriptionist at ABS Service from 2019 to 2021. In addition to their professional experience, Namratha is pursuing multiple Master's degrees in Business Administration and has participated in various training programs focused on soft skills and human resources.