Ia Burchuladze is a Team Lead at TBC in Branch Network Operations and Service Management. Previously, Ia served as Deputy Regional Director at TBC Bank from 2013 to 2022, where responsibilities included coordinating the performance of 30 branches and identifying customer service process improvements. Prior to that role, Ia worked as a Team Lead for Branch Network Operations and Service Management, focusing on service improvement initiatives and staff training. Ia also has experience as a Transformation Coordinator, leading projects in partnership with McKinsey to enhance process efficiency and customer satisfaction. Ia earned a Master of Business Administration from the Free University of Tbilisi.
Location
Georgia, Georgia
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