Sambit Patnaik is a seasoned Customer Success Leader with 18 years of experience across Business Process Outsourcing, Telecom, DTH, and Banking Fund Transfer. Currently, they serve as General Manager Operations at TATWA Technologies Ltd, where they focus on customer interaction and relationship management. Previously, Sambit held significant roles at companies like Sistema Shyam Teleservices Ltd and Reliance Communications, where they led large teams and managed substantial customer support frameworks. Sambit holds a Bachelor in Commerce and a Post Graduate Diploma in Marketing, complemented by a strong background in customer service, process improvement, and project management.
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